Terms & Conditions

Terms and Conditions

Services are offered by appointment only. It is not possible for anyone to make use of any clinic services without a prebooked appointment. An appointment may be changed or cancelled but a cancellation with less than 24 hours notice will be charged for in full. Appointments can only be booked by contacting the clinic directly.

Usually each appointment contains some form of treatment. This will only be offered if it is safe to do so. If it is not safe to do so an explanation will be offered. No service will be offered without consent. Everyone has the right to understand what a service will entail before consenting to it. Everyone has the right to ask any questions or for any clarity that they would like to. Anyone who may not be able to give informed consent (for example those who are under the age of 16 years old or those without capacity to consent for health reasons) must come with a chaperone (a trusted person who has the best interest of the person being treated at heart). A chaperone will also attend the appointment to perform the role of understanding the service being offered and considering whether it is suitable for the person being treated. If during an appointment it becomes apparent that it is unsuitable for a service to be offered because a chaperone is not present that appointment will need to end and a future appointment will need to be booked to allow a chaperone to also attend.

Any feedback regarding the service you received is welcome. Feedback can be sent verbally, over the telephone, by text message, email or letter in the post. Should you feel you are not entirely satisfied with the service you received please get in touch to discuss this. Should you wish for your complaint to be in writing please get in contact by either post or email. If you wish to make a formal complaint to the governing body rather than the osteopath that you were treated by this must be done by contacting the General Osteopathic Council (GOsC). Please make an effort to rectify the problem by contacting the clinic before taking this more formal step as it will be much faster to resolve the problem without formal proceedings. Should a formal complaint be the most suitable course of action all the information of how to do this can be found at https://www.osteopathy.org.uk/standards/complaints/

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